Refund and Returns Policy for Dealsuri

Effective Date: November 24, 2024

At Dealsuri, we are committed to providing our customers with the highest quality baby products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund and returns policy to ensure your peace of mind.

1. Return Eligibility

You can return most items within 30 days from the date of delivery for a full refund or exchange, provided that the items meet the following conditions:

  • The item is unused, undamaged, and in its original condition.
  • The item is in the original packaging (if applicable).
  • You have a valid proof of purchase, such as the order confirmation or receipt.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include, but are not limited to:

  • Baby products that have been opened or used, including pacifiers, diapers, and personal care items.
  • Gift cards, downloadable products, and digital content.
  • Sale or clearance items that are marked as non-returnable.

If you are unsure whether an item is eligible for return, please contact our customer service team for clarification.

3. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact Customer Support: Email us at [email protected] or call our customer support hotline at (781) 828-4381 within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization: Once we receive your request, we will send you a return authorization and detailed instructions on how to return your items.

  3. Return Shipping: You are responsible for the cost of return shipping, unless the item was defective, damaged, or an error occurred on our part. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item(s).

  4. Processing the Return: After we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. Once the return is approved, we will process your refund or exchange.

4. Refunds

Once your return is approved, we will issue a refund to the original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider. Please note that shipping fees are non-refundable, and any return shipping costs are the responsibility of the customer.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please let us know when you contact our customer service team. Depending on availability, we will either process your exchange or provide instructions for returning the original item and placing a new order.

6. Defective or Damaged Items

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. Please contact us within 7 days of receiving your order with details of the defect or damage, including photos, and we will arrange for a replacement or full refund at no additional cost to you.

7. Processing Time

We aim to process all returns and exchanges as quickly as possible. After receiving your returned item, please allow up to 5 business days for us to inspect the item, approve the return, and process your refund or exchange.

8. Customer Support

If you have any questions or concerns regarding our Refund and Returns Policy, or if you need assistance with a return, please don’t hesitate to contact our customer support team:

We are here to assist you Monday through Friday, from 9:00 AM to 6:00 PM EST.

9. Changes to This Policy

Dealsuri reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication. We recommend reviewing this policy periodically to stay informed about any changes.

By purchasing from Dealsuri, you agree to the terms and conditions outlined in this Refund and Returns Policy. We appreciate your understanding and are committed to providing you with a positive shopping experience.

Thank you for choosing Dealsuri for your baby products. We look forward to serving you and your little ones!